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Nearness Alert System · Pricing

One flat fee. Then only what you use.

$299 a month covers your whole service – every feature, every team member, no per-user charges. On top of that you pay a small amount per notification, and only when we actually reach someone.

50% OFF Your first month is half price – get started for just $149.50.

Welcome offer for new businesses. The discount applies to your first monthly fee; usage is billed as normal.

Monthly

$299/month

Annual – save 20%

$2,870.40/year

Prices exclude GST. 10% GST is added at checkout and itemised on your tax invoice.

Usage

You only pay when a message lands.

A call that rings out and never reaches anyone costs you nothing on its own. You are charged once per client, per alert – never twice for the same person.

$2.50 / connected call

When you reach someone

A notification call that connects and delivers your message. The moments that matter most for your clients.

$1.50 / miss + text

Missed call & backup text

If neither call is answered we follow up with a text so the message still lands. Both attempts and the text together are $1.50 – you are never charged the call price as well.

17c / chat reply

Two-way replies

Replies your Care Partners send back in chat are 17 cents each. Messages your clients send to you are always free. Reminder texts you schedule are 17 cents too.

The more you call, the less each call costs

First 500 answered calls a month$2.50
501 – 2,000$2.00
2,001 – 5,000$1.75
5,000+$1.50

Banded like tax brackets – each rate applies only to the calls inside its band, and earlier calls are never re-priced when you cross into the next one.

What a month might look like

240 answered calls × $2.50$600.00
60 missed, then texted × $1.50$90.00
Platform fee$299.00
Total for the month$989.00

About $3.30 per client told. Illustrative only – it assumes 300 client contacts a month and an 80% answer rate. Excluding GST.

How billing works

A balance you top up, so there are no surprises.

The monthly plan

$299 charged to your card each month. Cancel any time from your dashboard – no lock-in, no exit fee, no notice period.

Usage comes from a balance

Top up from $50 to $5,000 at a time, and each notification draws down from it. You always know what is left, and you can never quietly run up a bill.

A bonus on bigger top-ups

Anything from $250 carries a 10% bonus – pay $300, get $330 of usage. The bonus is added the moment the payment clears.

Automatic top-ups, if you want them

Set a threshold and a card, and a team tops itself up rather than holding an alert. Turn it off and nothing is ever charged without you.

A balance per team

Each team has its own balance, so a busy month in one state doesn’t eat another team’s budget.

Low-balance warnings

Set a threshold and we’ll tell you before you reach it, so an alert is never held up for want of a top-up.

Every charge itemised

Each transaction shows the client, the alert and what it was for. Export it with the rest of your records.

Who can see money

Care Partners get on with their work. Team leaders and superusers see balances, charges and invoices.

Topping up a team’s balance by card, with the 10% bonus shown on larger amounts
Topping up a team. Payment is handled by Stripe – we never see your card.
What you get

Every feature, in every plan.

There is no higher tier. Nothing below is an add-on.

Automated alert calls

Warm, roughly 60-second calls that name the worker and the reason, with a second attempt if the first isn’t answered.

Backup texts

Automatic SMS follow-up when the phone goes unanswered, from a number the client can reply to.

Two-way chat

Client replies arrive as conversations in the dashboard. Care Partners answer without picking up a phone.

Scheduled reminders

Set them days ahead and choose the exact day and time they go out.

Confirmation texts

Every client who answers gets a short text confirming what they agreed – included, never charged.

Welfare escalation

If a client describes a fall, no medication or feeling unsafe, your team’s contact is texted and emailed straight away.

Calling windows & time zones

Responsible hours you set, applied in each client’s own state from their postcode, daylight saving included.

Teams & roles

Care Partners, team leaders and superusers, each seeing exactly what they should.

Editable templates

Change the wording of any call or message and save it as your default.

Action list

Unreached clients, unread replies and unresolved concerns surface at the top, and stay there until a person clears them.

Reports & exports

A full communication record for any date range, as a spreadsheet or a PDF, ready for an audit.

Change log

Who edited which client, support worker or team member, and when.

A summary each morning

An email to each team’s contact: who was alerted, who you spoke with, and who is still waiting on a person.

Bulk import

Bring clients and workers across from a spreadsheet in one go.

Worker availability

See at a glance who is free to cover a visit.

Australian support

A real team here, on Australian hours, who built the thing.

More than 100 team members or 5,000 clients? Talk to us about an enterprise plan.

Questions

The things people ask us.

Is there a contract or a minimum term?

No. The plan is month to month and an account owner can cancel any time from your account settings. You keep access until the end of the period you have paid for.

What counts as a connected call?

A call a person answers and stays on long enough to hear the message. A call that rings out, hits an engaged tone or reaches voicemail is not a connected call and is not charged at $2.50 – it becomes part of the $1.50 miss-and-text instead.

Can I be charged twice for the same client?

No. One alert to one client is one charge, whichever way we managed to reach them. If we ring twice and then text, that is $1.50 in total, not $1.50 on top of the calls.

What happens if my balance runs out mid-alert?

Clients already contacted stay contacted. Anyone still waiting is held and flagged in your follow-up queue rather than quietly dropped, so you know exactly who still needs telling. Top up and send again.

Do you charge per user?

Never. Add every Care Partner, team leader and office manager you like, up to 100 team members, at no extra cost.

How does GST work?

The $299 monthly plan is exclusive of GST – 10% GST is added at checkout and itemised on your tax invoice, so a monthly plan comes to $328.90 including GST. Topping up your usage balance isn’t a sale – you’re adding funds to your own account – so no GST is applied when you top up.

Do the confirmation texts cost extra?

No. When a client answers the phone, the text confirming what they agreed is included in that contact – you are charged once per client, per alert, and the confirmation is part of it. The same is true of the backup text after two missed calls. The 17c rate is for the messages you choose to send: scheduled reminders, and replies your Care Partners type in chat.

What happens if a client tells us they need help?

The call asks how they are, and if a client describes something that needs a person today – a fall, no food, running out of medication, pain, feeling unsafe – your team’s contact gets a text and an email within moments, with the client’s name and number. There is no charge for that. Someone who is simply unhappy about the visit is flagged for a call back instead; sounding upset is a reason to ring a person, not to wake one.

Can I try it before committing?

Yes – the first month is half price, and you can set up your clients and send an alert to your own mobile before you send anything to a real client.

Half price to start

Get set up for
$149.50.

Create your account and send your first alert today. Monthly or annual, no lock-in contracts – cancel any time.

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