NAS is one job done properly: telling every affected client that something has changed, and not stopping until someone actually knows. Here is exactly what happens, from the moment a worker calls in sick to the record sitting in your audit trail.
Most of this you do on day one and never think about again.
Paste them in or import a spreadsheet – name, mobile, service type. If a client would rather have a text than a call, mark that on their record and NAS will respect it every time.
Your carers, cleaners, gardeners or trades. Their name goes into the message, so a client hears “Sarah can’t make your 9:30”, not “your appointment is cancelled”.
Choose the earliest and latest hour NAS may ring. Anything scheduled outside it waits. The window follows each team’s own state, so daylight saving never catches you out.
A team is a location with its own hours, its own phone number and its own Care Partners. Victoria and Queensland can run side by side without either seeing the other’s clients.
Every message has a sensible default you can send as-is. Edit them to sound like your organisation, and save your version as the new default.
You sign up with a valid ABN and your account is live straight away – no waiting. It keeps the service accountable, and protects the number your messages come from.
Pick the worker, the reason – sick, running late, cancelled, rescheduled – and the date. The reason shapes what the client is told and what they are asked.
Your client list appears with a checkbox against each client. Choose call, text, or both per person. Send it now, or schedule it for a time that suits.
Rows fill in as each client is reached. Answered, texted, replied, needs a person. You can close the tab – the results email arrives when it’s done.
Every client is handled in parallel. Twenty people take about as long as one.
NAS does not work down a list. All the calls start together, so the last client on your list hears about it at the same moment as the first.
The call names your business, names the worker, gives the reason and asks what the client would like to do – a replacement today, or a rebook. It answers a reasonable question if they ask one, and it never pretends to be a person.
A phone left in the next room is not a client who doesn’t want to know. NAS pauses and rings a second time before it gives up on the phone.
The same information in writing, so it is still there when they come back to the phone. It comes from a real Australian mobile number, not a no-reply code.
Replies land in the dashboard as a conversation. Your Care Partner answers from there, and the whole exchange stays on that client’s timeline.
A client who could not be reached at all, or who said something that needs judgement, goes into the follow-up queue and an email goes to the Care Partner. Silence is never mistaken for success.
Both are yours to edit. These are the defaults.
“Good morning Dorothy, this is an automated call from Bright Care. I’m sorry – Sarah isn’t well today and can’t make your 9:30 clean.
Would you like us to send someone else this morning, or would you rather we rebooked you for another day?”
“Hi Dorothy, Bright Care here. Sarah can’t make your 9:30 clean today, sorry. Reply to this message and we’ll sort out a replacement or a new time. Or call us on 03 9123 4567.”
Set up a reminder on Monday for Friday’s visits and choose the day and time it goes out – Thursday at 9:00am, say. NAS texts every client on the list with the worker, the service and the time.
Fewer people forgetting a visit means fewer wasted trips, and fewer clients wondering whether anyone is coming. Reminders use the same templates and the same calling windows as everything else.
What was attempted, what connected, what the client said, and what is still outstanding. Timestamped, and kept.
When an alert finishes, a summary goes to the Care Partner: who was reached, who wasn’t, who replied, and who needs a call back.
Every call, text, reply and note about a client sits together, so you can see the whole history without hunting.
Download the lot as a spreadsheet – contacts, outcomes, notes and charges – for NDIS or aged-care evidence.
Create your account, add a handful of clients and send one alert to yourself. It takes about fifteen minutes, and your first month is half price.