NAS exists to take one stubborn, stressful job off your Care Partners’ plates – telling every client, quickly and kindly, when a visit has to change – so your team can spend its time on care, not on the phone.
In care, cleaning and community services, a single missed shift can mean ten, twenty, fifty clients who all need to be told – one by one, by a Care Partner with a phone pressed to their ear. It is slow, it is stressful, and it lands on exactly the mornings that are already the hardest.
We built the Nearness Alert System because that work matters and is almost entirely manual. The people most affected – older Australians, people living with disability, anyone waiting on a visit – deserve to hear promptly when plans change. And the Care Partners doing the telling deserve better than a lost morning on the handset. NAS makes those calls for you, in about sixty seconds, and brings every reply back to one place.
The phone calls nobody counts add up – in hours, in missed visits, and in trust.
51%
More than half of home-care agencies rank scheduling and its fallout as their single biggest operational challenge.
64%
When an appointment is cancelled or moved, most people say they would rather hear it in a phone call than any other way.
30–60%
Reliable, multi-channel notification is shown to cut missed and no-show visits by a third to a half.
Drawn from industry scheduling surveys and peer-reviewed research on appointment reminders and no-shows. Figures are international where Australian data isn’t published – the pattern is the same here.
To give every care, cleaning and services business a fast, dependable, genuinely human way to keep clients informed – so a change of plan is handled in a minute, not a morning, and no client is ever left wondering.
The same principles run through everything we build – on the family side of Nearness, and here on the business side.
Every call is warm and clear, names your business, and treats your clients with the respect they’d get from your own front desk.
NAS always identifies itself honestly and never pretends to be a person. Straight talk protects the trust your business runs on.
Client details are used only to make the contact you asked for – never sold, never shared. Card details are handled entirely by Stripe; we never see or store them.
When a shift falls through, the calls go out in about a minute, every time – and every contact, outcome and reply is logged for your records.
Phone-first, text-backed – we built NAS around how people actually prefer to be told, and what genuinely reduces missed visits.
Built and supported in Australia, on Australian numbers and Australian hours. When you call us, you reach the team that made it.
Set up your business in a few minutes and send your first alert today. Monthly or annual, no lock-in contracts – cancel any time.
