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Nearness for Business – Nearness Alert System (NAS)

When a shift changes, every client knows in 60 seconds.

NAS phones your clients the moment a worker is running late, off sick or can’t make a visit. If they don’t pick up, it texts them. If they text back, the reply lands in your Care Partner’s inbox. Nobody is left wondering, and nobody spends the morning on the phone.

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A Care Partner taking a call at her desk
The morning scramble

One sick worker can mean hours of frantic phone calls.

When a team member can’t make it, someone has to ring every affected client – chasing voicemails, calling back, falling behind. It happens during the busiest part of the day, and it pulls your Care Partners away from the work that actually needs them. Worse, the person who doesn’t pick up is the one most likely to be sitting at home waiting. NAS does that calling for you, instantly and in parallel – and keeps going until someone has actually been told.

How NAS works

Three steps in less than 60 seconds.

1

Fill a quick form

Pick the worker, the reason and the date, then tick the affected clients from your client list. Choose a call, a text, or both for each person. Send it now or schedule it for later.

2

We reach every client

NAS calls everyone at once with a warm, roughly 60-second message that names the worker and the reason – then follows up by text if the call isn’t answered.

3

You see who was told

One row per client showing what happened, what they said, and anything still needing a person. Replies arrive in a conversation you can answer from the dashboard.

The NAS dashboard: open follow-ups at the top, then today’s totals
The first thing a Care Partner sees: anyone still waiting on a person, in their own words. Illustrative – demonstration account.
Nobody falls through

If the phone isn’t answered, we keep going.

The client who doesn’t pick up is the one who most needs to know. NAS escalates automatically, and tells you the moment it runs out of options.

An older client taking a friendly call at home
1First call

A real conversation

A calm, clear call that names the worker and the reason, and asks whether they’d like a replacement or to rebook.

2Second call

Tried again

No answer the first time? NAS waits and tries once more, so a missed ring isn’t the end of it.

3Text message

Something in writing

Still no answer, so we text – the same information, in words they can read back later, from a real Australian mobile they can reply to.

4You’re told

A person steps in

If nobody could be reached, or a client says something that needs a human, it goes to your follow-up queue and an email goes to the Care Partner.

Your NAS Dashboard updates in real time at every step – so your Care Partners always know exactly who has been reached, who replied, and who still needs telling.

After the call

If they answer, they get it in writing.

An older client who agrees something on the phone has nothing to show for it an hour later – and nothing to show a daughter who rings that evening. So the moment a call ends, NAS sends a short text confirming what was agreed.

They asked for someone else

Hi Dorothy, Bright Care here. Just confirming you’d like someone else for your cleaning today. We’ll call you as soon as we’ve found a replacement.

They’d rather wait

Hi Dorothy, Bright Care here. Just confirming you’d rather wait for Sarah than have someone else today. Reply if you change your mind.

They raised a concern

Hi Dorothy, Bright Care here. Thanks for telling us about your concern. Someone from our team will give you a call.

These are fixed templates, not AI writing. Each one is chosen by what the client actually asked for, and every one of them obeys two rules.

It never promises a time we haven’t got. “We’ll call you as soon as we’ve found a replacement” is a promise you can keep. A date and a time is not, and a confirmation text is the worst possible place to invent one.

It never says why the worker isn’t coming. That is your worker’s business, and it is not going out over SMS.

And if we could not be sure who we spoke to, nothing is sent at all. Confirmation texts are free – the contact was already paid for when the phone was answered.

When a call turns into something else

Sometimes the person who answers needs more than a message.

You are ringing older people and people living with disability, at home, often alone. NAS is built on the assumption that one of those calls will eventually matter more than the visit it was about.

Someone who needs help today

If a client describes a fall, no food, running out of medication, pain or feeling unsafe, NAS does not file it for the morning. Your team’s contact gets a text and an email straight away, with the client’s name and number.

Upset is not the same as unsafe

Someone who is simply put out about a cancelled visit is flagged for a call back – not an emergency. Sounding unhappy is a reason to ring a person, never a reason to wake one.

If a carer answers instead

NAS always asks for the client first. Only if they cannot come to the phone, and the person answering confirms they are the carer, is the message given to them – and the client is still texted, so they have it themselves.

If the wrong person answers

They are told nothing at all. Not the worker’s name, not the service, not the time – not even that the person they live with is your client. Shared phones are common, and that is the client’s business to share.

Never a voicemail

NAS does not leave messages on answering machines. It hangs up, tries again later, and then texts – because a message left on a machine is not a client who has been told.

Spoken with, or only texted

The dashboard counts them separately and always has. A client who got a text is not a client you spoke to, and nothing in NAS will ever add the two together to make the number look better.

Two-way texting

Receive texts from your clients.

Every message goes out from the Nearness Australian mobile number – a real mobile, not a no-reply code – with your business named in the message itself. Clients can simply reply, and the reply arrives in your dashboard as an ongoing conversation. Your Care Partners answer from there, so nothing lands on a support worker’s personal phone.

Every call and every message for a client sits on one timeline, so you can see the whole history at a glance – who called, who answered, what was said, and what happened next.

A client reading a NAS text message on their phone and replying
The NAS action list, one row per client with status, last contact and history
The action list – one row per client, newest first, with every reply shown where it happened.
A two-way text conversation with a client, answered from inside the dashboard
A reply opens as a conversation. Your Care Partner answers from here, not from their own mobile.
Who it’s for

Built for any business with workers out in the field.

If your people visit clients on a schedule, NAS keeps those clients informed when plans change.

✓NDIS & home care
✓Cleaning
✓Gardening & lawns
✓Trades & maintenance
✓Allied health
✓Any mobile workforce
Why NAS

Cheaper, faster and reliable.

Instant and parallel

Twenty clients notified in the time it takes to dial one. No phone tag, no morning backlog.

Give time back to your staff

Care Partners spend hours dialling, waiting on hold, and chasing answers. NAS removes the disruption by handling the work in a fraction of the time – and you only pay for calls that actually connect.

A record of every contact

Every call, text and reply logged with a timestamp and an outcome. Invaluable for NDIS and aged-care compliance.

Consistent and kind communication

The same calm voice (phone) and wording (SMS) every time, tailored to the appointment – naming the worker and asking the questions that actually move things forward.

What you get

Everything included.
All premium features, no sneaky add‑ons.

Every feature below comes as standard.

Client & worker details

Keep everyone on file with their phone, service and preferences. Bulk import from a spreadsheet.

How each client is contacted

Call, text, or both – set per client, and respected on every alert. Add the name they actually go by, and that is the name they hear on the phone.

Calling windows

Responsible hours you set, applied in each client’s own state from their postcode – daylight saving included. The default is 8am to 6pm, and NAS will not ring before 7am or after 8pm whatever you choose.

Scheduled SMS reminders

Inform your clients about upcoming appointments. Schedule it now and it goes out at the time you choose.

Confirmation texts

Every client who answers gets a short text confirming what they agreed – free, and never a promise of a time you have not got.

Action list

One row per client, newest activity first. Unreached clients, unread replies and unresolved concerns sit at the top and stay there until a person clears them.

Teams & roles

Care Partners see clients. Team leaders see relevant clients and financials. Superusers see everything. Each team has its own hours, its own call-back number for clients, its own contact person and its own balance.

Message templates

Save a worker, a service and a client list once. A regular sick call takes two clicks. Default wording can be edited to sound like your organisation.

Name the worker, or don’t

Some providers want clients to hear “Sarah can’t make your 9:30”. Others would rather say “your support worker”. One switch, applied to every call and text.

Reports & exports

Download a full communication record for any date range – every contact, outcome, note and transaction – as a spreadsheet or a PDF, ready for an audit.

Change log

Who edited which client, worker or team member, and when. The question an auditor asks that nobody can usually answer.

A summary each morning

An email to each team’s contact: how many were alerted, how many you actually spoke with, and who is still waiting on a person.

Worker availability

Update status of workers to easily identify available staff to send as replacements.

Afterwards

A record you can hand to an auditor.

Every phone call and every text message – sent and received – for any client or support worker, over any date range you choose. Export it as a spreadsheet or a PDF and attach it to the complaint, the review or the file note.

The NAS communication audit: one client, a date range, every call and text
Pick a person and a date range. Calls and texts, inbound and outbound, colour-coded by direction.
The NAS change log: who edited which record, and when
And the change log – who edited which record and when. Usually the question nobody can answer.
Getting started

Set up once, in about fifteen minutes.

Most of this you do on day one and never think about again. Someone from Nearness walks your coordinators through it and through their first live alerts.

1

Bring your clients across

Upload a spreadsheet – name, mobile, notes. Mark anyone who should only ever get a text, or only ever a call, and NAS respects it on every alert from then on.

2

Add your workers and teams

Each team gets its own hours, its own call-back number for clients, its own contact person and its own balance. Two states can run side by side without either seeing the other’s clients.

3

Send one to yourself

Check the wording, then send a real alert to your own mobile before a single client hears from us. Saved lists turn the regular ones into two clicks after that.

The New alert form: worker, service, date, what’s happening, and the clients to notify
One form. Pick the worker and the reason, tick everyone affected, and preview exactly what they will hear and read before you send.
Monthly or annual – cancel any time, no lock‑in

Everything your team needs, for $299 a month.

A $299/month subscription covers your whole service – up to 100 team members and up to 5,000 clients, with no per‑user charges. Calls and texts are pay‑as‑you‑go from a balance you top up in the dashboard, so you only ever pay for what you actually use.

50% OFF Your first month is half price – get started for just $149.50.

Welcome offer for new businesses. The 50% discount applies to your first monthly fee; usage is billed as normal.

Monthly

$299/month

Annual – save 20%

$2,870.40/year

$2.50 / connected call

When you reach someone

A notification call that connects and delivers your message is $2.50 – the moments that matter most for your clients.

$1.50 / miss + text

Missed call & backup text

If a call isn’t answered, we automatically follow up with a backup SMS so the message still lands – both together for just $1.50.

17c / chat reply

Two‑way replies

Replies you send back in chat are 17 cents each. Messages your clients send to you are always free.

The more you call, the less each call costs

First 500 answered calls a month$2.50
501 – 2,000$2.00
2,001 – 5,000$1.75
5,000+$1.50

Banded like tax brackets – each rate applies only to the calls inside its band, and earlier calls are never re-priced. Top up from $50 to $5,000 a team, and anything from $250 carries a 10% bonus.

Prices exclude GST. 10% GST is added at checkout and itemised on your tax invoice. Running a larger service – more than 100 team members or 5,000 clients? Talk to us about an enterprise plan.

Built to be trusted

Designed for vulnerable clients, the right way.

Australian

Owned, operated and supported here in Australia, on Australian numbers.

Clear AI disclosure

Calls identify themselves honestly – never deceptive, never pretending to be a person.

Privacy first

Client details are used only to make the contact you asked for, and are never sold or shared.

Unreached client alerts

If a client couldn’t be reached by phone, you are told. All clients receive the information every time.

Nothing to the wrong person

If someone else answers, they are told nothing – not the worker, not the service, not that your client is a client.

Never a voicemail

NAS hangs up on an answering machine rather than leaving a message a client may never hear.

Ready to stop chasing the phone?

Keep your clients informed.
Free your Care Partners.

Create your account and set up your clients today, then send your first alert. Monthly or annual, no lock‑in contracts – cancel any time, and your first month is half price.

Start today Book a demo

Or book it over the phone — call 1300 152 057 — answered 24/7

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